diff --git a/res/values/strings.xml b/res/values/strings.xml
index 1b8f3f6f50f..0a73415e570 100644
--- a/res/values/strings.xml
+++ b/res/values/strings.xml
@@ -7499,10 +7499,22 @@
     <string name="deletion_helper_free_button">Free up <xliff:g id="freeable" example="1.2GB">%1$s</xliff:g></string>
 
     <!-- Title text for connecting to customer support [CHAR LIMIT=80]-->
-    <string name="support_escalation_title">Around-the-clock support</string>
+    <string name="support_escalation_title">We\'re here to help</string>
+
+    <!-- Title text for connecting to 24/7 available customer support [CHAR LIMIT=80]-->
+    <string name="support_escalation_24_7_title">We\'re here for you 24/7</string>
+
+    <!-- Title text when customer support is closed [CHAR LIMIT=80]-->
+    <string name="support_escalation_closed_title">Live support closed</string>
 
     <!-- Summary text for connecting to customer support [CHAR LIMIT=NONE]-->
-    <string name="support_escalation_summary">You can request a support call or chat and we\'ll get back to you with a quickness</string>
+    <string name="support_escalation_summary">Our support team is here to address any issues as soon as we can.</string>
+
+    <!-- Summary text for connecting to 24/7 customer support [CHAR LIMIT=NONE]-->
+    <string name="support_escalation_24_7_summary">Our support team is here all day, every day.</string>
+
+    <!-- Summary text when customer support is closed. [CHAR LIMIT=NONE]-->
+    <string name="support_escalation_closed_summary">Come back again during support hours.</string>
 
     <!-- Title text that indicates there is not internet connection. [CHAR LIMIT=80]-->
     <string name="support_offline_title">You\'re offline</string>
diff --git a/src/com/android/settings/dashboard/SupportItemAdapter.java b/src/com/android/settings/dashboard/SupportItemAdapter.java
index 4543f08368f..a4d0571dc04 100644
--- a/src/com/android/settings/dashboard/SupportItemAdapter.java
+++ b/src/com/android/settings/dashboard/SupportItemAdapter.java
@@ -152,10 +152,24 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
 
     private void addEscalationCards() {
         if (mHasInternet) {
-            mSupportData.add(new SupportData.Builder(TYPE_TITLE)
-                    .setText1(R.string.support_escalation_title)
-                    .setText2(R.string.support_escalation_summary)
-                    .build());
+            if (mSupportFeatureProvider.isAlwaysOperating(PHONE)
+                || mSupportFeatureProvider.isAlwaysOperating(CHAT)) {
+                mSupportData.add(new SupportData.Builder(TYPE_TITLE)
+                        .setText1(R.string.support_escalation_24_7_title)
+                        .setText2(R.string.support_escalation_24_7_summary)
+                        .build());
+            } else if (mSupportFeatureProvider.isOperatingNow(PHONE)
+                || mSupportFeatureProvider.isOperatingNow(CHAT)) {
+                mSupportData.add(new SupportData.Builder(TYPE_TITLE)
+                        .setText1(R.string.support_escalation_title)
+                        .setText2(R.string.support_escalation_summary)
+                        .build());
+            } else {
+                mSupportData.add(new SupportData.Builder(TYPE_TITLE)
+                        .setText1(R.string.support_escalation_closed_title)
+                        .setText2(R.string.support_escalation_closed_summary)
+                        .build());
+            }
         } else {
             mSupportData.add(new SupportData.Builder(TYPE_TITLE)
                     .setText1(R.string.support_offline_title)
@@ -166,10 +180,12 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         if (mSupportFeatureProvider.isSupportTypeEnabled(mActivity, PHONE)) {
             builder.setText1(R.string.support_escalation_by_phone);
             builder.setSummary1(mSupportFeatureProvider.getEstimatedWaitTime(mActivity, PHONE));
+            builder.setEnabled1(mSupportFeatureProvider.isOperatingNow(PHONE));
         }
         if (mSupportFeatureProvider.isSupportTypeEnabled(mActivity, CHAT)) {
             builder.setText2(R.string.support_escalation_by_chat);
             builder.setSummary2(mSupportFeatureProvider.getEstimatedWaitTime(mActivity, CHAT));
+            builder.setEnabled2(mSupportFeatureProvider.isOperatingNow(CHAT));
         }
         mSupportData.add(builder.build());
     }
@@ -206,7 +222,7 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         } else {
             holder.text1View.setText(data.text1);
             holder.text1View.setOnClickListener(mEscalationClickListener);
-            holder.text1View.setEnabled(mHasInternet);
+            holder.text1View.setEnabled(data.enabled1 && mHasInternet);
             holder.text1View.setVisibility(View.VISIBLE);
         }
         if (data.text2 == 0) {
@@ -214,7 +230,7 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         } else {
             holder.text2View.setText(data.text2);
             holder.text2View.setOnClickListener(mEscalationClickListener);
-            holder.text2View.setEnabled(mHasInternet);
+            holder.text2View.setEnabled(data.enabled2 && mHasInternet);
             holder.text2View.setVisibility(View.VISIBLE);
         }
         if (holder.summary1View != null) {
@@ -333,6 +349,8 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         final int text1;
         @StringRes
         final int text2;
+        final boolean enabled1;
+        final boolean enabled2;
         final String summary1;
         final String summary2;
 
@@ -343,6 +361,8 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
             this.text2 = builder.mText2;
             this.summary1 = builder.mSummary1;
             this.summary2 = builder.mSummary2;
+            this.enabled1 = builder.mEnabled1;
+            this.enabled2 = builder.mEnabled2;
             this.intent = builder.mIntent;
             this.metricsEvent = builder.mMetricsEvent;
         }
@@ -352,6 +372,8 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
             private final int mType;
             @DrawableRes
             private int mIcon;
+            private boolean mEnabled1;
+            private boolean mEnabled2;
             @StringRes
             private int mText1;
             @StringRes
@@ -370,6 +392,11 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                 return this;
             }
 
+            Builder setEnabled1(boolean enabled) {
+                mEnabled1 = enabled;
+                return this;
+            }
+
             Builder setText1(@StringRes int text1) {
                 mText1 = text1;
                 return this;
@@ -380,6 +407,11 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                 return this;
             }
 
+            Builder setEnabled2(boolean enabled) {
+                mEnabled2 = enabled;
+                return this;
+            }
+
             Builder setText2(@StringRes int text2) {
                 mText2 = text2;
                 return this;
diff --git a/src/com/android/settings/overlay/SupportFeatureProvider.java b/src/com/android/settings/overlay/SupportFeatureProvider.java
index a45b8c452f9..af171da9bd5 100644
--- a/src/com/android/settings/overlay/SupportFeatureProvider.java
+++ b/src/com/android/settings/overlay/SupportFeatureProvider.java
@@ -48,6 +48,16 @@ public interface SupportFeatureProvider {
      */
     boolean isSupportTypeEnabled(Context context, @SupportType int type);
 
+    /**
+     * Whether or not a support type is in operation 24/7.
+     */
+    boolean isAlwaysOperating(@SupportType int type);
+
+    /**
+     * Whether or not a support type is operating now.
+     */
+    boolean isOperatingNow(@SupportType int type);
+
     /**
      * Returns a localized string indicating estimated wait time for a support time.
      */