diff --git a/res/layout/support_escalation_options.xml b/res/layout/support_escalation_options.xml
index 6b8890882d0..b214561c0c6 100644
--- a/res/layout/support_escalation_options.xml
+++ b/res/layout/support_escalation_options.xml
@@ -17,51 +17,71 @@
 
 <LinearLayout
     xmlns:android="http://schemas.android.com/apk/res/android"
+    style="@style/SupportEscalationCard"
     android:layout_width="match_parent"
     android:layout_height="wrap_content"
-    android:background="@color/card_background_grey"
-    android:gravity="center_horizontal"
-    android:paddingBottom="40dp">
-    <LinearLayout
-        android:layout_width="wrap_content"
+    android:orientation="vertical">
+    <TextView
+        android:id="@+id/tile_title"
+        android:layout_width="match_parent"
         android:layout_height="wrap_content"
-        android:layout_marginStart="8dp"
-        android:layout_marginEnd="8dp"
         android:gravity="center_horizontal"
-        android:orientation="vertical">
-        <Button
-            android:id="@android:id/text1"
-            style="@style/SupportPrimaryButton"
-            android:layout_width="wrap_content"
-            android:layout_height="wrap_content"
-            android:layout_margin="8dp"/>
-        <TextView
-            android:id="@+id/summary1"
-            android:layout_width="wrap_content"
-            android:layout_height="wrap_content"
-            android:layout_marginTop="14dp"
-            android:textAppearance="@style/TextAppearance.Small"
-            android:textColor="?android:attr/textColorSecondary"/>
-    </LinearLayout>
-    <LinearLayout
-        android:layout_width="wrap_content"
+        android:textAppearance="@style/TextAppearance.SupportTitle"/>
+    <TextView
+        android:id="@+id/tile_summary"
+        android:layout_width="match_parent"
         android:layout_height="wrap_content"
-        android:layout_marginStart="8dp"
-        android:layout_marginEnd="8dp"
         android:gravity="center_horizontal"
-        android:orientation="vertical">
-        <Button
-            android:id="@android:id/text2"
-            style="@style/SupportPrimaryButton"
+        android:paddingTop="8dp"
+        android:paddingBottom="30dp"
+        android:textAppearance="@style/TextAppearance.Small"
+        android:textColor="?android:attr/textColorSecondary"/>
+    <LinearLayout
+        android:layout_width="match_parent"
+        android:layout_height="wrap_content"
+        android:gravity="center_horizontal"
+        android:orientation="horizontal">
+        <LinearLayout
             android:layout_width="wrap_content"
             android:layout_height="wrap_content"
-            android:layout_margin="8dp"/>
-        <TextView
-            android:id="@+id/summary2"
+            android:layout_marginStart="8dp"
+            android:layout_marginEnd="8dp"
+            android:gravity="center_horizontal"
+            android:orientation="vertical">
+            <Button
+                android:id="@android:id/text1"
+                style="@style/SupportPrimaryButton"
+                android:layout_width="wrap_content"
+                android:layout_height="wrap_content"
+                android:layout_margin="8dp"/>
+            <TextView
+                android:id="@+id/summary1"
+                android:layout_width="wrap_content"
+                android:layout_height="wrap_content"
+                android:layout_marginTop="14dp"
+                android:textAppearance="@style/TextAppearance.Small"
+                android:textColor="?android:attr/textColorSecondary"/>
+        </LinearLayout>
+        <LinearLayout
             android:layout_width="wrap_content"
             android:layout_height="wrap_content"
-            android:layout_marginTop="14dp"
-            android:textAppearance="@style/TextAppearance.Small"
-            android:textColor="?android:attr/textColorSecondary"/>
+            android:layout_marginStart="8dp"
+            android:layout_marginEnd="8dp"
+            android:gravity="center_horizontal"
+            android:orientation="vertical">
+            <Button
+                android:id="@android:id/text2"
+                style="@style/SupportPrimaryButton"
+                android:layout_width="wrap_content"
+                android:layout_height="wrap_content"
+                android:layout_margin="8dp"/>
+            <TextView
+                android:id="@+id/summary2"
+                android:layout_width="wrap_content"
+                android:layout_height="wrap_content"
+                android:layout_marginTop="14dp"
+                android:textAppearance="@style/TextAppearance.Small"
+                android:textColor="?android:attr/textColorSecondary"/>
+        </LinearLayout>
     </LinearLayout>
 </LinearLayout>
diff --git a/res/layout/support_item_title.xml b/res/layout/support_item_title.xml
deleted file mode 100644
index 0110da05d10..00000000000
--- a/res/layout/support_item_title.xml
+++ /dev/null
@@ -1,42 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<!--
-     Copyright (C) 2016 The Android Open Source Project
-
-     Licensed under the Apache License, Version 2.0 (the "License");
-     you may not use this file except in compliance with the License.
-     You may obtain a copy of the License at
-
-          http://www.apache.org/licenses/LICENSE-2.0
-
-     Unless required by applicable law or agreed to in writing, software
-     distributed under the License is distributed on an "AS IS" BASIS,
-     WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
-     See the License for the specific language governing permissions and
-     limitations under the License.
--->
-
-<LinearLayout
-    xmlns:android="http://schemas.android.com/apk/res/android"
-    android:layout_width="match_parent"
-    android:layout_height="wrap_content"
-    android:background="@color/card_background_grey"
-    android:paddingTop="40dp"
-    android:paddingBottom="42dp"
-    android:paddingStart="56dp"
-    android:paddingEnd="56dp"
-    android:orientation="vertical">
-    <TextView
-        android:id="@android:id/text1"
-        android:layout_width="match_parent"
-        android:layout_height="wrap_content"
-        android:gravity="center_horizontal"
-        android:textAppearance="@style/TextAppearance.SupportTitle"/>
-    <TextView
-        android:id="@android:id/text2"
-        android:layout_width="match_parent"
-        android:layout_height="wrap_content"
-        android:gravity="center_horizontal"
-        android:paddingTop="8dp"
-        android:textAppearance="@style/TextAppearance.Small"
-        android:textColor="?android:attr/textColorSecondary"/>
-</LinearLayout>
\ No newline at end of file
diff --git a/res/layout/support_offline_escalation_options.xml b/res/layout/support_offline_escalation_options.xml
index 43be55f17b9..d1e77a3db60 100644
--- a/res/layout/support_offline_escalation_options.xml
+++ b/res/layout/support_offline_escalation_options.xml
@@ -17,13 +17,25 @@
 
 <LinearLayout
     xmlns:android="http://schemas.android.com/apk/res/android"
+    style="@style/SupportEscalationCard"
     android:layout_width="match_parent"
     android:layout_height="wrap_content"
-    android:background="@color/card_background_grey"
-    android:gravity="center_horizontal"
-    android:paddingBottom="40dp"
     android:orientation="vertical">
-
+    <TextView
+        android:id="@+id/tile_title"
+        android:layout_width="match_parent"
+        android:layout_height="wrap_content"
+        android:gravity="center_horizontal"
+        android:textAppearance="@style/TextAppearance.SupportTitle"/>
+    <TextView
+        android:id="@+id/tile_summary"
+        android:layout_width="match_parent"
+        android:layout_height="wrap_content"
+        android:gravity="center_horizontal"
+        android:paddingTop="8dp"
+        android:paddingBottom="10dp"
+        android:textAppearance="@style/TextAppearance.Small"
+        android:textColor="?android:attr/textColorSecondary"/>
     <LinearLayout
         android:layout_width="wrap_content"
         android:layout_height="wrap_content"
@@ -31,6 +43,7 @@
         <TextView
             android:layout_width="wrap_content"
             android:layout_height="wrap_content"
+            android:paddingEnd="8dp"
             android:text="@string/support_country_list_title"
             android:textAppearance="@style/TextAppearance.Small"
             android:textColor="?android:attr/textColorSecondary"/>
diff --git a/res/layout/support_sign_in_button.xml b/res/layout/support_sign_in_button.xml
index fb789e85920..45de57184ce 100644
--- a/res/layout/support_sign_in_button.xml
+++ b/res/layout/support_sign_in_button.xml
@@ -17,11 +17,25 @@
 
 <LinearLayout
     xmlns:android="http://schemas.android.com/apk/res/android"
+    style="@style/SupportEscalationCard"
     android:layout_width="match_parent"
     android:layout_height="wrap_content"
-    android:background="@color/card_background_grey"
-    android:gravity="center_horizontal"
     android:orientation="vertical">
+    <TextView
+        android:id="@+id/tile_title"
+        android:layout_width="match_parent"
+        android:layout_height="wrap_content"
+        android:gravity="center_horizontal"
+        android:textAppearance="@style/TextAppearance.SupportTitle"/>
+    <TextView
+        android:id="@+id/tile_summary"
+        android:layout_width="match_parent"
+        android:layout_height="wrap_content"
+        android:gravity="center_horizontal"
+        android:paddingTop="8dp"
+        android:paddingBottom="30dp"
+        android:textAppearance="@style/TextAppearance.Small"
+        android:textColor="?android:attr/textColorSecondary"/>
     <Button
         android:id="@android:id/text1"
         style="@style/SupportPrimaryButton"
diff --git a/res/layout/support_tile.xml b/res/layout/support_tile.xml
index e07e173b074..5f7ced43f73 100644
--- a/res/layout/support_tile.xml
+++ b/res/layout/support_tile.xml
@@ -31,7 +31,7 @@
         android:layout_marginStart="@dimen/dashboard_tile_image_margin_start"
         android:layout_marginEnd="@dimen/dashboard_tile_image_margin_end"/>
     <TextView
-        android:id="@android:id/text1"
+        android:id="@+id/tile_title"
         android:layout_width="wrap_content"
         android:layout_height="wrap_content"
         android:singleLine="true"
diff --git a/res/values/strings.xml b/res/values/strings.xml
index c15236c1848..f83c6216832 100644
--- a/res/values/strings.xml
+++ b/res/values/strings.xml
@@ -7535,9 +7535,6 @@
         <xliff:g id="language" example="English">%s</xliff:g> (<xliff:g id="phone" example="800-000-0000">%s</xliff:g>)
     </string>
 
-    <!-- Title text for support options when there is no internet access. [CHAR LIMIT=80]-->
-    <string name="support_offline_title">Call us toll-free</string>
-
     <!-- Title text for a list of international support phone numbers. [CHAR LIMIT=60]-->
     <string name="support_international_phone_title">Traveling aboard?</string>
 
diff --git a/res/values/styles.xml b/res/values/styles.xml
index 1942a4c6f73..cc6dc30f5de 100644
--- a/res/values/styles.xml
+++ b/res/values/styles.xml
@@ -424,4 +424,12 @@
         <item name="android:textAppearance">@android:style/TextAppearance.Material.Subhead</item>
     </style>
 
+    <style name="SupportEscalationCard">
+        <item name="android:background">@color/card_background_grey</item>
+        <item name="android:gravity">center</item>
+        <item name="android:minHeight">368dp</item>
+        <item name="android:paddingStart">56dp</item>
+        <item name="android:paddingEnd">56dp</item>
+    </style>
+
 </resources>
diff --git a/src/com/android/settings/dashboard/SupportItemAdapter.java b/src/com/android/settings/dashboard/SupportItemAdapter.java
index 8f2be01fdb0..678226a00aa 100644
--- a/src/com/android/settings/dashboard/SupportItemAdapter.java
+++ b/src/com/android/settings/dashboard/SupportItemAdapter.java
@@ -56,7 +56,6 @@ import static com.android.settings.overlay.SupportFeatureProvider.SupportType.PH
 public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAdapter.ViewHolder> {
 
     private static final String STATE_SELECTED_COUNTRY = "STATE_SELECTED_COUNTRY";
-    private static final int TYPE_TITLE = R.layout.support_item_title;
     private static final int TYPE_ESCALATION_OPTIONS = R.layout.support_escalation_options;
     private static final int TYPE_ESCALATION_OPTIONS_OFFLINE =
             R.layout.support_offline_escalation_options;
@@ -104,13 +103,13 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         final SupportData data = mSupportData.get(position);
         switch (holder.getItemViewType()) {
             case TYPE_SIGN_IN_BUTTON:
-                bindSignInPromoTile(holder, data);
+                bindSignInPromoTile(holder, (EscalationData) data);
                 break;
             case TYPE_ESCALATION_OPTIONS:
-                bindEscalationOptions(holder, data);
+                bindEscalationOptions(holder, (EscalationData) data);
                 break;
             case TYPE_ESCALATION_OPTIONS_OFFLINE:
-                bindOfflineEscalationOptions(holder, (OfflineSupportData) data);
+                bindOfflineEscalationOptions(holder, (OfflineEscalationData) data);
                 break;
             default:
                 bindSupportTile(holder, data);
@@ -183,44 +182,36 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                 mSupportFeatureProvider.isSupportTypeEnabled(mActivity, PHONE);
         final boolean hasChatOperation =
                 mSupportFeatureProvider.isSupportTypeEnabled(mActivity, CHAT);
+        final EscalationData.Builder builder = new EscalationData.Builder(mActivity);
         if (!hasPhoneOperation && !hasChatOperation) {
             // No support at all.
-            mSupportData.add(new SupportData.Builder(mActivity, TYPE_TITLE)
-                    .setText1(R.string.support_escalation_title)
-                    .setText2(mActivity.getString(R.string.support_escalation_unavailable_summary))
-                    .build());
+            builder.setTileTitle(R.string.support_escalation_title)
+                    .setTileSummary(R.string.support_escalation_unavailable_summary);
         } else if (mSupportFeatureProvider.isAlwaysOperating(PHONE, null /* countryCode */)
                 || mSupportFeatureProvider.isAlwaysOperating(CHAT, null /* countryCode */)) {
             // Support is available.
-            mSupportData.add(new SupportData.Builder(mActivity, TYPE_TITLE)
-                    .setText1(R.string.support_escalation_24_7_title)
-                    .setText2(mActivity.getString(R.string.support_escalation_24_7_summary))
-                    .build());
+            builder.setTileTitle(R.string.support_escalation_24_7_title)
+                    .setTileSummary(mActivity.getString(R.string.support_escalation_24_7_summary));
         } else if (mSupportFeatureProvider.isOperatingNow(PHONE)
                 || mSupportFeatureProvider.isOperatingNow(CHAT)) {
             // Support is available now.
-            mSupportData.add(new SupportData.Builder(mActivity, TYPE_TITLE)
-                    .setText1(R.string.support_escalation_title)
-                    .setText2(R.string.support_escalation_summary)
-                    .build());
+            builder.setTileTitle(R.string.support_escalation_title)
+                    .setTileSummary(R.string.support_escalation_summary);
         } else {
             // Support is not temporarily unavailable.
-            mSupportData.add(new SupportData.Builder(mActivity, TYPE_TITLE)
-                    .setText1(R.string.support_escalation_title)
-                    .setText2(mSupportFeatureProvider.getOperationHours(mActivity, PHONE, null))
-                    .build());
+            builder.setTileTitle(R.string.support_escalation_title)
+                    .setTileSummary(
+                            mSupportFeatureProvider.getOperationHours(mActivity, PHONE, null));
         }
-        final SupportData.Builder builder =
-                new SupportData.Builder(mActivity, TYPE_ESCALATION_OPTIONS);
         if (hasPhoneOperation) {
-            builder.setText1(R.string.support_escalation_by_phone);
-            builder.setSummary1(mSupportFeatureProvider.getEstimatedWaitTime(mActivity, PHONE));
-            builder.setEnabled1(mSupportFeatureProvider.isOperatingNow(PHONE));
+            builder.setText1(R.string.support_escalation_by_phone)
+                    .setSummary1(mSupportFeatureProvider.getEstimatedWaitTime(mActivity, PHONE))
+                    .setEnabled1(mSupportFeatureProvider.isOperatingNow(PHONE));
         }
         if (hasChatOperation) {
-            builder.setText2(R.string.support_escalation_by_chat);
-            builder.setSummary2(mSupportFeatureProvider.getEstimatedWaitTime(mActivity, CHAT));
-            builder.setEnabled2(mSupportFeatureProvider.isOperatingNow(CHAT));
+            builder.setText2(R.string.support_escalation_by_chat)
+                    .setSummary2(mSupportFeatureProvider.getEstimatedWaitTime(mActivity, CHAT))
+                    .setEnabled2(mSupportFeatureProvider.isOperatingNow(CHAT));
         }
         mSupportData.add(builder.build());
     }
@@ -233,46 +224,44 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
             operatingHours = mSupportFeatureProvider.getOperationHours(mActivity,
                     PHONE, mSelectedCountry);
         }
-        mSupportData.add(new SupportData.Builder(mActivity, TYPE_TITLE)
-                .setText1(R.string.support_offline_title)
-                .setText2(operatingHours)
-                .build());
-        final OfflineSupportData.Builder builder = new OfflineSupportData.Builder(mActivity);
-        builder.setCountries(mSupportFeatureProvider.getPhoneSupportCountries())
+        mSupportData.add(new OfflineEscalationData.Builder(mActivity)
+                .setCountries(mSupportFeatureProvider.getPhoneSupportCountries())
                 .setTollFreePhone(mSupportFeatureProvider.getSupportPhones(
                         mSelectedCountry, true /* isTollFree */))
                 .setTolledPhone(mSupportFeatureProvider.getSupportPhones(
-                        mSelectedCountry, false /* isTollFree */));
-        mSupportData.add(builder.build());
+                        mSelectedCountry, false /* isTollFree */))
+                .setTileTitle(R.string.support_escalation_title)
+                .setTileSummary(operatingHours)
+                .build());
     }
 
     private void addSignInPromo() {
-        mSupportData.add(new SupportData.Builder(mActivity, TYPE_TITLE)
-                .setText1(R.string.support_sign_in_required_title)
-                .setText2(R.string.support_sign_in_required_summary)
-                .build());
-        mSupportData.add(new SupportData.Builder(mActivity, TYPE_SIGN_IN_BUTTON)
+        mSupportData.add(new EscalationData.Builder(mActivity, TYPE_SIGN_IN_BUTTON)
                 .setText1(R.string.support_sign_in_button_text)
                 .setText2(R.string.support_sign_in_required_help)
+                .setTileTitle(R.string.support_sign_in_required_title)
+                .setTileSummary(R.string.support_sign_in_required_summary)
                 .build());
     }
 
     private void addMoreHelpItems() {
         mSupportData.add(new SupportData.Builder(mActivity, TYPE_SUPPORT_TILE)
                 .setIcon(R.drawable.ic_help_24dp)
-                .setText1(R.string.support_help_feedback_title)
+                .setTileTitle(R.string.support_help_feedback_title)
                 .setIntent(mSupportFeatureProvider.getHelpIntent(mActivity))
                 .setMetricsEvent(MetricsProto.MetricsEvent.ACTION_SUPPORT_HELP_AND_FEEDBACK)
                 .build());
         mSupportData.add(new SupportData.Builder(mActivity, TYPE_SUPPORT_TILE)
                 .setIcon(R.drawable.ic_lightbulb_outline_24)
-                .setText1(R.string.support_tips_and_tricks_title)
+                .setTileTitle(R.string.support_tips_and_tricks_title)
                 .setIntent(mSupportFeatureProvider.getTipsAndTricksIntent(mActivity))
                 .setMetricsEvent(MetricsProto.MetricsEvent.ACTION_SUPPORT_TIPS_AND_TRICKS)
                 .build());
     }
 
-    private void bindEscalationOptions(ViewHolder holder, SupportData data) {
+    private void bindEscalationOptions(ViewHolder holder, EscalationData data) {
+        holder.tileTitleView.setText(data.tileTitle);
+        holder.tileSummaryView.setText(data.tileSummary);
         if (data.text1 == 0) {
             holder.text1View.setVisibility(View.GONE);
         } else {
@@ -299,7 +288,10 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         }
     }
 
-    private void bindOfflineEscalationOptions(ViewHolder holder, OfflineSupportData data) {
+    private void bindOfflineEscalationOptions(ViewHolder holder, OfflineEscalationData data) {
+        // Bind Title
+        holder.tileTitleView.setText(data.tileTitle);
+        holder.tileSummaryView.setText(data.tileSummary);
         // Bind spinner
         final Spinner spinner = (Spinner) holder.itemView.findViewById(R.id.spinner);
         final ArrayAdapter<String> adapter = new ArrayAdapter(
@@ -331,7 +323,9 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         }
     }
 
-    private void bindSignInPromoTile(ViewHolder holder, SupportData data) {
+    private void bindSignInPromoTile(ViewHolder holder, EscalationData data) {
+        holder.tileTitleView.setText(data.tileTitle);
+        holder.tileSummaryView.setText(data.tileSummary);
         holder.text1View.setText(data.text1);
         holder.text2View.setText(data.text2);
         holder.text1View.setOnClickListener(mEscalationClickListener);
@@ -342,11 +336,11 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         if (holder.iconView != null) {
             holder.iconView.setImageResource(data.icon);
         }
-        if (holder.text1View != null) {
-            holder.text1View.setText(data.text1);
+        if (holder.tileTitleView != null) {
+            holder.tileTitleView.setText(data.tileTitle);
         }
-        if (holder.text2View != null) {
-            holder.text2View.setText(data.text2);
+        if (holder.tileSummaryView != null) {
+            holder.tileSummaryView.setText(data.tileSummary);
         }
         holder.itemView.setOnClickListener(mItemClickListener);
     }
@@ -445,6 +439,8 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
     static final class ViewHolder extends RecyclerView.ViewHolder {
 
         final ImageView iconView;
+        final TextView tileTitleView;
+        final TextView tileSummaryView;
         final TextView text1View;
         final TextView text2View;
         final TextView summary1View;
@@ -453,6 +449,8 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         ViewHolder(View itemView) {
             super(itemView);
             iconView = (ImageView) itemView.findViewById(android.R.id.icon);
+            tileTitleView = (TextView) itemView.findViewById(R.id.tile_title);
+            tileSummaryView = (TextView) itemView.findViewById(R.id.tile_summary);
             text1View = (TextView) itemView.findViewById(android.R.id.text1);
             text2View = (TextView) itemView.findViewById(android.R.id.text2);
             summary1View = (TextView) itemView.findViewById(R.id.summary1);
@@ -472,40 +470,29 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         @DrawableRes
         final int icon;
         @StringRes
-        final int text1;
-        final CharSequence text2;
-        final boolean enabled1;
-        final boolean enabled2;
-        final CharSequence summary1;
-        final CharSequence summary2;
+        final int tileTitle;
+        final CharSequence tileSummary;
+
 
         private SupportData(Builder builder) {
             this.type = builder.mType;
             this.icon = builder.mIcon;
-            this.text1 = builder.mText1;
-            this.text2 = builder.mText2;
-            this.summary1 = builder.mSummary1;
-            this.summary2 = builder.mSummary2;
-            this.enabled1 = builder.mEnabled1;
-            this.enabled2 = builder.mEnabled2;
+            this.tileTitle = builder.mTileTitle;
+            this.tileSummary = builder.mTileSummary;
             this.intent = builder.mIntent;
             this.metricsEvent = builder.mMetricsEvent;
         }
 
         static class Builder {
 
-            private final Context mContext;
+            protected final Context mContext;
             @LayoutRes
             private final int mType;
             @DrawableRes
             private int mIcon;
-            private boolean mEnabled1;
-            private boolean mEnabled2;
             @StringRes
-            private int mText1;
-            private CharSequence mText2;
-            private CharSequence mSummary1;
-            private CharSequence mSummary2;
+            private int mTileTitle;
+            private CharSequence mTileSummary;
             private Intent mIntent;
             private int mMetricsEvent = -1;
 
@@ -519,6 +506,78 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                 return this;
             }
 
+            Builder setTileTitle(@StringRes int title) {
+                mTileTitle = title;
+                return this;
+            }
+
+            Builder setTileSummary(@StringRes int summary) {
+                mTileSummary = mContext.getString(summary);
+                return this;
+            }
+
+            Builder setTileSummary(CharSequence summary) {
+                mTileSummary = summary;
+                return this;
+            }
+
+            Builder setMetricsEvent(int metricsEvent) {
+                mMetricsEvent = metricsEvent;
+                return this;
+            }
+
+            Builder setIntent(Intent intent) {
+                mIntent = intent;
+                return this;
+            }
+
+            SupportData build() {
+                return new SupportData(this);
+            }
+        }
+    }
+
+    /**
+     * Data model for escalation cards.
+     */
+    private static class EscalationData extends SupportData {
+
+        @StringRes
+        final int text1;
+        final CharSequence text2;
+        final boolean enabled1;
+        final boolean enabled2;
+        final CharSequence summary1;
+        final CharSequence summary2;
+
+        private EscalationData(Builder builder) {
+            super(builder);
+            this.text1 = builder.mText1;
+            this.text2 = builder.mText2;
+            this.summary1 = builder.mSummary1;
+            this.summary2 = builder.mSummary2;
+            this.enabled1 = builder.mEnabled1;
+            this.enabled2 = builder.mEnabled2;
+        }
+
+        static class Builder extends SupportData.Builder {
+
+            @StringRes
+            private int mText1;
+            private CharSequence mText2;
+            private CharSequence mSummary1;
+            private CharSequence mSummary2;
+            private boolean mEnabled1;
+            private boolean mEnabled2;
+
+            protected Builder(Context context, @LayoutRes int type) {
+                super(context, type);
+            }
+
+            Builder(Context context) {
+                this(context, TYPE_ESCALATION_OPTIONS);
+            }
+
             Builder setEnabled1(boolean enabled) {
                 mEnabled1 = enabled;
                 return this;
@@ -554,18 +613,8 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                 return this;
             }
 
-            Builder setMetricsEvent(int metricsEvent) {
-                mMetricsEvent = metricsEvent;
-                return this;
-            }
-
-            Builder setIntent(Intent intent) {
-                mIntent = intent;
-                return this;
-            }
-
-            SupportData build() {
-                return new SupportData(this);
+            EscalationData build() {
+                return new EscalationData(this);
             }
         }
     }
@@ -573,20 +622,20 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
     /**
      * Support data for offline mode.
      */
-    private static final class OfflineSupportData extends SupportData {
+    private static final class OfflineEscalationData extends EscalationData {
 
         final List<String> countries;
         final SupportPhone tollFreePhone;
         final SupportPhone tolledPhone;
 
-        private OfflineSupportData(Builder builder) {
+        private OfflineEscalationData(Builder builder) {
             super(builder);
             countries = builder.mCountries;
             tollFreePhone = builder.mTollFreePhone;
             tolledPhone = builder.mTolledPhone;
         }
 
-        static final class Builder extends SupportData.Builder {
+        static final class Builder extends EscalationData.Builder {
 
             private List<String> mCountries;
             private SupportPhone mTollFreePhone;
@@ -611,8 +660,8 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                 return this;
             }
 
-            OfflineSupportData build() {
-                return new OfflineSupportData(this);
+            OfflineEscalationData build() {
+                return new OfflineEscalationData(this);
             }
         }
     }