diff --git a/res/drawable/ic_call_24dp.xml b/res/drawable/ic_call_24dp.xml
deleted file mode 100644
index 950547a917b..00000000000
--- a/res/drawable/ic_call_24dp.xml
+++ /dev/null
@@ -1,31 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<!--
-     Copyright (C) 2016 The Android Open Source Project
-
-     Licensed under the Apache License, Version 2.0 (the "License");
-     you may not use this file except in compliance with the License.
-     You may obtain a copy of the License at
-
-          http://www.apache.org/licenses/LICENSE-2.0
-
-     Unless required by applicable law or agreed to in writing, software
-     distributed under the License is distributed on an "AS IS" BASIS,
-     WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
-     See the License for the specific language governing permissions and
-     limitations under the License.
--->
-
-<vector
-    xmlns:android="http://schemas.android.com/apk/res/android"
-    android:width="24dp"
-    android:height="24dp"
-    android:viewportWidth="24.0"
-    android:viewportHeight="24.0"
-    android:tint="?android:attr/colorAccent">
-    <path
-        android:fillColor="#FFFFFF"
-        android:pathData="M6.62,10.79c1.44,2.83 3.76,5.14 6.59,6.59l2.2,-2.2c0.27,-0.27
-         0.67,-0.36 1.02,-0.24 1.12,0.37 2.33,0.57 3.57,0.57 0.55,0 1,0.45 1,1V20c0,0.55
-          -0.45,1 -1,1 -9.39,0 -17,-7.61 -17,-17 0,-0.55 0.45,-1 1,-1h3.5c0.55,0 1,0.45 1,1
-          0,1.25 0.2,2.45 0.57,3.57 0.11,0.35 0.03,0.74 -0.25,1.02l-2.2,2.2z"/>
-</vector>
\ No newline at end of file
diff --git a/res/drawable/ic_chat_24dp.xml b/res/drawable/ic_chat_24dp.xml
deleted file mode 100644
index 2df12b37f98..00000000000
--- a/res/drawable/ic_chat_24dp.xml
+++ /dev/null
@@ -1,29 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<!--
-     Copyright (C) 2016 The Android Open Source Project
-
-     Licensed under the Apache License, Version 2.0 (the "License");
-     you may not use this file except in compliance with the License.
-     You may obtain a copy of the License at
-
-          http://www.apache.org/licenses/LICENSE-2.0
-
-     Unless required by applicable law or agreed to in writing, software
-     distributed under the License is distributed on an "AS IS" BASIS,
-     WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
-     See the License for the specific language governing permissions and
-     limitations under the License.
--->
-
-<vector
-    xmlns:android="http://schemas.android.com/apk/res/android"
-    android:width="24dp"
-    android:height="24dp"
-    android:viewportWidth="24.0"
-    android:viewportHeight="24.0"
-    android:tint="?android:attr/colorAccent">
-    <path
-        android:fillColor="#FFFFFF"
-        android:pathData="M20,2H4c-1.1,0 -1.99,0.9 -1.99,2L2,22l4,-4h14c1.1,0 2,-0.9 2,-2V4c0,-1.1
-         -0.9,-2 -2,-2zM6,9h12v2H6V9zm8,5H6v-2h8v2zm4,-6H6V6h12v2z"/>
-</vector>
\ No newline at end of file
diff --git a/res/drawable/ic_mail_24dp.xml b/res/drawable/ic_mail_24dp.xml
deleted file mode 100644
index 46f45842797..00000000000
--- a/res/drawable/ic_mail_24dp.xml
+++ /dev/null
@@ -1,29 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<!--
-     Copyright (C) 2016 The Android Open Source Project
-
-     Licensed under the Apache License, Version 2.0 (the "License");
-     you may not use this file except in compliance with the License.
-     You may obtain a copy of the License at
-
-          http://www.apache.org/licenses/LICENSE-2.0
-
-     Unless required by applicable law or agreed to in writing, software
-     distributed under the License is distributed on an "AS IS" BASIS,
-     WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
-     See the License for the specific language governing permissions and
-     limitations under the License.
--->
-
-<vector
-    xmlns:android="http://schemas.android.com/apk/res/android"
-    android:width="24dp"
-    android:height="24dp"
-    android:viewportWidth="24.0"
-    android:viewportHeight="24.0"
-    android:tint="?android:attr/colorAccent">
-    <path
-        android:fillColor="#FFFFFFFF"
-        android:pathData="M20,4H4c-1.1,0 -1.99,0.9 -1.99,2L2,18c0,1.1 0.9,2 2,2h16c1.1,0 2,-0.9
-        2,-2V6c0,-1.1 -0.9,-2 -2,-2zm0,4l-8,5 -8,-5V6l8,5 8,-5v2z"/>
-</vector>
\ No newline at end of file
diff --git a/res/layout/support_escalation_card.xml b/res/layout/support_escalation_card.xml
deleted file mode 100644
index 29d2965d62e..00000000000
--- a/res/layout/support_escalation_card.xml
+++ /dev/null
@@ -1,46 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<!--
-     Copyright (C) 2016 The Android Open Source Project
-
-     Licensed under the Apache License, Version 2.0 (the "License");
-     you may not use this file except in compliance with the License.
-     You may obtain a copy of the License at
-
-          http://www.apache.org/licenses/LICENSE-2.0
-
-     Unless required by applicable law or agreed to in writing, software
-     distributed under the License is distributed on an "AS IS" BASIS,
-     WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
-     See the License for the specific language governing permissions and
-     limitations under the License.
--->
-
-<android.support.v7.widget.CardView
-    xmlns:android="http://schemas.android.com/apk/res/android"
-    android:layout_width="match_parent"
-    android:layout_height="wrap_content"
-    android:layout_marginBottom="4dp"
-    android:layout_marginEnd="8dp"
-    android:layout_marginStart="8dp"
-    android:layout_marginTop="4dp"
-    android:clickable="true"
-    android:foreground="?android:attr/selectableItemBackground">
-    <LinearLayout
-        android:layout_width="match_parent"
-        android:layout_height="wrap_content"
-        android:padding="16dp"
-        android:orientation="horizontal">
-        <ImageView
-            android:id="@android:id/icon"
-            android:layout_width="@dimen/dashboard_tile_image_size"
-            android:layout_height="@dimen/dashboard_tile_image_size"
-            android:layout_marginStart="@dimen/dashboard_tile_image_margin_start"
-            android:layout_marginEnd="@dimen/dashboard_tile_image_margin_end"
-            android:scaleType="centerInside"/>
-        <TextView
-            android:id="@android:id/text1"
-            android:layout_width="wrap_content"
-            android:layout_height="wrap_content"
-            android:textAppearance="@style/TextAppearance.TileTitle"/>
-    </LinearLayout>
-</android.support.v7.widget.CardView>
\ No newline at end of file
diff --git a/res/layout/support_escalation_options.xml b/res/layout/support_escalation_options.xml
new file mode 100644
index 00000000000..bedb4476851
--- /dev/null
+++ b/res/layout/support_escalation_options.xml
@@ -0,0 +1,39 @@
+<?xml version="1.0" encoding="utf-8"?>
+<!--
+     Copyright (C) 2016 The Android Open Source Project
+
+     Licensed under the Apache License, Version 2.0 (the "License");
+     you may not use this file except in compliance with the License.
+     You may obtain a copy of the License at
+
+          http://www.apache.org/licenses/LICENSE-2.0
+
+     Unless required by applicable law or agreed to in writing, software
+     distributed under the License is distributed on an "AS IS" BASIS,
+     WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+     See the License for the specific language governing permissions and
+     limitations under the License.
+-->
+
+<LinearLayout
+    xmlns:android="http://schemas.android.com/apk/res/android"
+    android:layout_width="match_parent"
+    android:layout_height="wrap_content"
+    android:background="@color/support_escalation_background"
+    android:gravity="center_horizontal"
+    android:orientation="horizontal"
+    android:paddingStart="56dp"
+    android:paddingEnd="56dp">
+    <Button
+        android:id="@android:id/text1"
+        style="@style/SupportPrimaryButton"
+        android:layout_width="wrap_content"
+        android:layout_height="wrap_content"
+        android:layout_margin="8dp"/>
+    <Button
+        android:id="@android:id/text2"
+        style="@style/SupportPrimaryButton"
+        android:layout_width="wrap_content"
+        android:layout_height="wrap_content"
+        android:layout_margin="8dp"/>
+</LinearLayout>
diff --git a/res/layout/support_item_title.xml b/res/layout/support_item_title.xml
index 6bdd5237ff4..b99a552223c 100644
--- a/res/layout/support_item_title.xml
+++ b/res/layout/support_item_title.xml
@@ -19,22 +19,22 @@
     xmlns:android="http://schemas.android.com/apk/res/android"
     android:layout_width="match_parent"
     android:layout_height="wrap_content"
+    android:background="@color/support_escalation_background"
+    android:paddingTop="32dp"
+    android:paddingBottom="32dp"
+    android:paddingStart="56dp"
+    android:paddingEnd="56dp"
     android:orientation="vertical">
     <TextView
         android:id="@android:id/text1"
         android:layout_width="match_parent"
         android:layout_height="wrap_content"
-        android:paddingEnd="8dp"
-        android:paddingStart="8dp"
-        android:paddingTop="8dp"
         android:textAppearance="@style/TextAppearance.SupportTitle"/>
     <TextView
         android:id="@android:id/text2"
         android:layout_width="match_parent"
         android:layout_height="wrap_content"
-        android:paddingBottom="16dp"
-        android:paddingEnd="8dp"
-        android:paddingStart="8dp"
         android:paddingTop="8dp"
-        android:textAppearance="@style/TextAppearance.CategoryTitle"/>
+        android:textAppearance="@style/TextAppearance.Small"
+        android:textColor="?android:attr/textColorSecondary"/>
 </LinearLayout>
\ No newline at end of file
diff --git a/res/layout/support_sign_in_button.xml b/res/layout/support_sign_in_button.xml
index 28e27343a71..4a14ac3a924 100644
--- a/res/layout/support_sign_in_button.xml
+++ b/res/layout/support_sign_in_button.xml
@@ -19,6 +19,8 @@
     xmlns:android="http://schemas.android.com/apk/res/android"
     android:layout_width="match_parent"
     android:layout_height="wrap_content"
+    android:background="@color/support_escalation_background"
+    android:gravity="center_horizontal"
     android:orientation="vertical">
     <Button
         android:id="@android:id/text1"
diff --git a/res/values/colors.xml b/res/values/colors.xml
index a9756adc909..b9a4826f5fd 100644
--- a/res/values/colors.xml
+++ b/res/values/colors.xml
@@ -131,4 +131,6 @@
 
     <color name="usage_graph_dots">#B0BEC5</color>
 
+    <color name="support_escalation_background">#eeeeee</color>
+
 </resources>
diff --git a/res/values/strings.xml b/res/values/strings.xml
index 4a3145a2388..15b1f3cec70 100644
--- a/res/values/strings.xml
+++ b/res/values/strings.xml
@@ -7486,10 +7486,10 @@
     <string name="deletion_helper_free_button">Free up <xliff:g id="freeable" example="1.2GB">%1$s</xliff:g></string>
 
     <!-- Title text for connecting to customer support [CHAR LIMIT=80]-->
-    <string name="support_escalation_title">Around the clock help</string>
+    <string name="support_escalation_title">Around-the-clock help</string>
 
     <!-- Summary text for connecting to customer support [CHAR LIMIT=NONE]-->
-    <string name="support_escalation_summary">Call or email us and we\'ll get your issue solved right away. No muss, no fuss.</string>
+    <string name="support_escalation_summary">You can request a support call or chat and we\'ll get back to you with a quickness</string>
 
     <!-- Title text that indicates there is not internet connection. [CHAR LIMIT=80]-->
     <string name="support_offline_title">You\'re offline</string>
@@ -7501,13 +7501,10 @@
     <string name="support_more_help_title">More help</string>
 
     <!-- Button label for contacting customer support by phone [CHAR LIMIT=20]-->
-    <string name="support_escalation_by_phone">Phone</string>
-
-    <!-- Button label for contacting customer support by phone [CHAR LIMIT=20]-->
-    <string name="support_escalation_by_phone_offline">Phone</string>
+    <string name="support_escalation_by_phone">Support call</string>
 
     <!-- Button label for contacting customer support by email [CHAR LIMIT=20]-->
-    <string name="support_escalation_by_email">Email</string>
+    <string name="support_escalation_by_email">Support chat</string>
 
     <!-- Button label for contacting customer support by chat [CHAR LIMIT=20]-->
     <string name="support_escalation_by_chat">Chat</string>
@@ -7522,7 +7519,7 @@
     <string name="support_feedback_title">Send feedback</string>
 
     <!-- Title text that indicates user needs to sign in to get customer support. [CHAR LIMIT=80]-->
-    <string name="support_sign_in_required_title">Need assistance now?</string>
+    <string name="support_sign_in_required_title">Sign in for support</string>
 
     <!-- Summary text that indicates user needs to sign-in to get real time customer support. [CHAR LIMIT=NONE]-->
     <string name="support_sign_in_required_summary" translatable="false"></string>
diff --git a/src/com/android/settings/dashboard/SupportItemAdapter.java b/src/com/android/settings/dashboard/SupportItemAdapter.java
index dcddf4bd278..e8d74e3c722 100644
--- a/src/com/android/settings/dashboard/SupportItemAdapter.java
+++ b/src/com/android/settings/dashboard/SupportItemAdapter.java
@@ -36,7 +36,6 @@ import java.util.List;
 import java.util.Objects;
 
 import static com.android.settings.overlay.SupportFeatureProvider.SupportType.CHAT;
-import static com.android.settings.overlay.SupportFeatureProvider.SupportType.EMAIL;
 import static com.android.settings.overlay.SupportFeatureProvider.SupportType.PHONE;
 
 /**
@@ -46,12 +45,12 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
 
     private static final int TYPE_TITLE = R.layout.support_item_title;
     private static final int TYPE_SUBTITLE = R.layout.support_item_subtitle;
-    private static final int TYPE_ESCALATION_CARD = R.layout.support_escalation_card;
+    private static final int TYPE_ESCALATION_OPTIONS = R.layout.support_escalation_options;
     private static final int TYPE_SUPPORT_TILE = R.layout.support_tile;
     private static final int TYPE_SIGN_IN_BUTTON = R.layout.support_sign_in_button;
 
     private final Activity mActivity;
-    private final SignInPromoClickListener mSignInPromoClickListener;
+    private final EscalationClickListener mEscalationClickListener;
     private final SupportFeatureProvider mSupportFeatureProvider;
     private final View.OnClickListener mItemClickListener;
     private final List<SupportData> mSupportData;
@@ -64,7 +63,7 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
         mActivity = activity;
         mSupportFeatureProvider = supportFeatureProvider;
         mItemClickListener = itemClickListener;
-        mSignInPromoClickListener = new SignInPromoClickListener();
+        mEscalationClickListener = new EscalationClickListener();
         mSupportData = new ArrayList<>();
         // Optimistically assume we have Internet access. It will be updated later to correct value.
         mHasInternet = true;
@@ -85,6 +84,9 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
             case TYPE_SIGN_IN_BUTTON:
                 bindSignInPromoTile(holder, data);
                 break;
+            case TYPE_ESCALATION_OPTIONS:
+                bindEscalationOptions(holder, data);
+                break;
             default:
                 bindSupportTile(holder, data);
                 break;
@@ -152,21 +154,12 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                     R.string.support_offline_title, R.string.support_offline_summary,
                     null /* intent */));
         }
-        if (mSupportFeatureProvider.isSupportTypeEnabled(mActivity, PHONE)) {
-            mSupportData.add(new SupportData(TYPE_ESCALATION_CARD, R.drawable.ic_call_24dp,
-                    R.string.support_escalation_by_phone, 0 /* summary */,
-                    mSupportFeatureProvider.getSupportIntent(mActivity, mAccount, PHONE)));
-        }
-        if (mSupportFeatureProvider.isSupportTypeEnabled(mActivity, EMAIL)) {
-            mSupportData.add(new SupportData(TYPE_ESCALATION_CARD, R.drawable.ic_mail_24dp,
-                    R.string.support_escalation_by_email, 0 /* summary */,
-                    mSupportFeatureProvider.getSupportIntent(mActivity, mAccount, EMAIL)));
-        }
-        if (mSupportFeatureProvider.isSupportTypeEnabled(mActivity, CHAT)) {
-            mSupportData.add(new SupportData(TYPE_ESCALATION_CARD, R.drawable.ic_chat_24dp,
-                    R.string.support_escalation_by_chat, 0 /* summary */,
-                    mSupportFeatureProvider.getSupportIntent(mActivity, mAccount, CHAT)));
-        }
+        final int phoneSupportText = mSupportFeatureProvider.isSupportTypeEnabled(mActivity, PHONE)
+                ? R.string.support_escalation_by_phone : 0;
+        final int chatSupportText = mSupportFeatureProvider.isSupportTypeEnabled(mActivity, CHAT)
+                ? R.string.support_escalation_by_chat : 0;
+        mSupportData.add(new SupportData(TYPE_ESCALATION_OPTIONS, 0 /* icon */,
+                phoneSupportText, chatSupportText, null /* intent */));
     }
 
     private void addSignInPromo() {
@@ -191,11 +184,30 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
                 R.string.support_feedback_title, 0 /* summary */, null /*intent */));
     }
 
+    private void bindEscalationOptions(ViewHolder holder, SupportData data) {
+        if (data.text1 == 0) {
+            holder.text1View.setVisibility(View.GONE);
+        } else {
+            holder.text1View.setText(data.text1);
+            holder.text1View.setOnClickListener(mEscalationClickListener);
+            holder.text1View.setEnabled(mHasInternet);
+            holder.text1View.setVisibility(View.VISIBLE);
+        }
+        if (data.text2 == 0) {
+            holder.text2View.setVisibility(View.GONE);
+        } else {
+            holder.text2View.setText(data.text2);
+            holder.text2View.setOnClickListener(mEscalationClickListener);
+            holder.text2View.setEnabled(mHasInternet);
+            holder.text2View.setVisibility(View.VISIBLE);
+        }
+    }
+
     private void bindSignInPromoTile(ViewHolder holder, SupportData data) {
         holder.text1View.setText(data.text1);
         holder.text2View.setText(data.text2);
-        holder.text1View.setOnClickListener(mSignInPromoClickListener);
-        holder.text2View.setOnClickListener(mSignInPromoClickListener);
+        holder.text1View.setOnClickListener(mEscalationClickListener);
+        holder.text2View.setOnClickListener(mEscalationClickListener);
     }
 
     private void bindSupportTile(ViewHolder holder, SupportData data) {
@@ -212,21 +224,26 @@ public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAd
     }
 
     /**
-     * Click handler for sign-in promo.
+     * Click handler for starting escalation options.
      */
-    private final class SignInPromoClickListener implements View.OnClickListener {
+    private final class EscalationClickListener implements View.OnClickListener {
         @Override
         public void onClick(View v) {
             switch (v.getId()) {
-                case android.R.id.text1:
-                    mActivity.startActivityForResult(
-                            mSupportFeatureProvider.getAccountLoginIntent(), 0 /* requestCode */);
+                case android.R.id.text1: {
+                    final Intent intent = mAccount == null
+                            ? mSupportFeatureProvider.getAccountLoginIntent()
+                            : mSupportFeatureProvider.getSupportIntent(mActivity, mAccount, PHONE);
+                    mActivity.startActivityForResult(intent, 0 /* requestCode */);
                     break;
-                case android.R.id.text2:
-                    mActivity.startActivityForResult(
-                            mSupportFeatureProvider.getSignInHelpIntent(mActivity),
-                            0 /* requestCode */);
+                }
+                case android.R.id.text2: {
+                    final Intent intent = mAccount == null
+                            ? mSupportFeatureProvider.getSignInHelpIntent(mActivity)
+                            : mSupportFeatureProvider.getSupportIntent(mActivity, mAccount, CHAT);
+                    mActivity.startActivityForResult(intent, 0 /* requestCode */);
                     break;
+                }
             }
         }
     }